How to successfully implement Trackplot

From working with our customers since 2009 we know that early user engagement and adoption is vital to achieve a high usage rate of a lone worker monitoring system. This in turn means you have peace of mind and can provide essential help when it is needed. As a result you maximise your investment.

Based on our experience here are our 5 recommendations to successfully implement your lone worker monitoring solution:

1. Encourage open communication

Discuss the reasons why you wish to invest in a lone worker monitoring solution with your employees. It is important that everyone understands the need to comply with Health and Safety Regulations and the consequences for both workers and the business should they not be followed. Lone workers should know exactly what is expected of them and should understand your organisation’s Health and Safety Policies.

By creating open communication and involving your employees and contractors from the start, they will understand the purpose of implementing a lone worker monitoring solution is to keep them safe while they work. Remember that individuals in your workforce may have unique concerns, make it clear that you will listen to them and address the issues they have so that your lone worker monitoring solution gets full team support.

2. Review your risk assessments, Lone Working Policy and Procedures

Liaise with each of your lone workers to review your current risks assessments to make sure that all their risks are covered. Working practices have changed dramatically over the last few years and it is worth spending the time to have these conversations to ensure peace of mind for everyone.

Draw upon your lone workers previous experiences to develop or review your Lone Working Policy and Procedures. Gathering these insights will enable you to reduce risks by creating practical and robust Health and Safety protocols.

Read the article: Do you have a Lone Working Policy?

3. Invest in training

For a lone worker monitoring solution to work effectively it is essential that staff 1) understand the purpose of the system i.e. that it is to keep them safe AND 2) that they know how to use it. If your workforce does not know how to use the lone worker monitoring system then they will not use it.

Good training ensures everyone is confident in using the system, the various devices and it helps embed the new system into daily routines. The benefits of training are a full and speedy adoption of the system across your organisation, bringing you peace of mind that your lone workers are safe.

Training and developing employees to carry out their job safely can help improve productivity, morale and even their quality of work. Training contributes to employees feeling valued and empowered to perform their roles effectively.

Read the article: Why procedures, training and support are essential

Read the article: Do you have an SOS plan?

4. Supervise usage

In your Trackplot Portal you can monitor the use of the system, the frequency of use and which lone worker devices are being used. This data enables you to:

• Assess the impact of training
• Maximise the use of your Trackplot system
• Identify further training needs
• Provide information for regular compliance reporting, audits and HSE inspections
• Provide evidence in the event of an accident.

5. Be patient

This is a learning process: people learn in different ways and at different rates. It may take time for everyone to become confident in using the system; this applies to lone workers, managers and Administrators alike. We know from working with our customers that perseverence pays and use of the system does become a habit.

As you use the system you may identify settings you wish to change, this is normal and we are here to help.

Trackplot’s customer support

Getting the best results from your Trackplot system is important and the Trackplot team is here to help you achieve this.

• Onboarding – we will use your risk assessments and Lone Working Policy and Procedures to inform the set up of the Trackplot system to suit the needs of your organisation.
• Training – talk to us about our training packages for your lone workers, your managers and Administrators and those responsible for Health & Safety.
• Your account management – you will be assigned a dedicated Account Manager to help with any questions you or your lone workers may have. Your Account Manager will pro-actively arrange regular account reviews to discuss account activity, training requirements, new enhancements and establish your requirements for the year ahead.
• Technical support – our dedicated, skilled support team is on hand to handle all technical queries, however simple or complex.

We strive to deliver truly outstanding customer service every day because lives depend on it.