Assessing the Trackplot lone worker monitoring system

Assessment criteria

• Is the system designed for commercial use?

  YES, the Trackplot system is designed for commercial use.

• What type of lone workers does the system cover?

  We are specialists in the outdoor market where lone workers are exposed to environmental risks, particularly those working in isolated, rural or hazardous locations.

• Will the system help me comply with the law?

  YES, Trackplot has been designed so you can deliver a duty of care complying with the health and safety regulations.

• Will the system help me manage risks?

  YES, the outcomes of your risk assessments and your health and safety procedures will inform the best set up to keep your lone workers safe.

  The suite of environmental maps integrated in the Trackplot Portal will help you to determine the risks of oncoming weather; assess lone worker vulnerability in an emergency situation; and schedule work according to your location and the local conditions.

• Where does the system work?

  The Trackplot system can work anywhere. The Trackplot World option uses GPS and satellite-based technology; the Trackplot Mobile option can be used when your lone workers have reliable mobile phone coverage.

• How do I interact with the lone worker monitoring system?

  The Trackplot Portal is the control and command centre at the heart of our solution.

  In this online interactive platform you monitor the location, activity and safety of your workforce in real time throughout the day; set up processes and escalation procedures; and reporting.

  The Trackplot Portal is web-based and integrates with the latest GPS devices, Trackplot Mobile App, Ordnance Survey and environmental mapping and satellite communication technology.

• How flexible is the system?

  You self-manage your lone workers and we can help you set up the system to suit how you operate.

  Your lone workers will have pre-agreed ‘Check-in’ times and will use one of the many methods to Check-in at regular intervals and Check-out at the end of their working day.

  The Trackplot notification system and workflow provides flexible monitoring and notification periods, with automatic alerts if the lone worker is overdue or requires assistance.

  You can set up specific Groups which can be work activity or department related. Groups are useful if you have a large number of lone workers and / or they are very different in the work they do or the hours they work. Groups can make lone worker monitoring more manageable and enables you to allocate relevant direct line reports.

  You can monitor the usage of the system to ensure your lone workers are engaged and fully utilising the system.

• How secure is the system?

  Each user on the Trackplot Portal has their own unique secure login with permission levels set to ensure GDPR and data privacy are adhered to. Administrators have Two Factor Authentication functionality for secure access.

  Trackplot is Cyber Essentials Plus accredited which means we have been independently verified and adhere to best practices in IT security.

• What specific functionality does the system offer?

  Using a GPS Device, the Trackplot system offers GPS tracking at regular intervals so you have peace of mind that vulnerable lone workers are safe. You can easily assign and reassign devices across your lone worker pool. We have included many features such as ‘out of office’ so you can easily manage daily operations.

  The Mobile App offers additional functionality including 1 Hour High Risk Activity, Onsite and Leave site buttons.

  We discuss the most appropriate functionality to implement for your lone workers during your system set up.

• What happens in the case of an accident or emergency?

  Trackplot enables escalation and the appropriate level of response to be activated depending upon the incident:

  Assist:

  This is used is non-medical emergencies such as a vehicle breakdown. The lone worker can request assistance and your company’s escalation procedures will begin.

  SOS (GPS Device only):

  This is used in medical emergencies only and will result in the appropriate emergency service being deployed depending on the location of the lone worker and their activity.

  What if the lone worker is unconscious?

  The Trackplot Portal has an automatic Overdue escalation procedure which, in the event that the lone worker is incapacitated, allows the alarm still to be raised.

• Training and customer support

  For any lone worker monitoring solution to work properly it is essential that staff understand the purpose of the system i.e. it’s to keep them safe, and how to use it.

  Our training ensures users are confident in using the system and the various devices. We know from experience that good training improves engagement. Our dedicated customer support means we are responsive and accountable to you.