New Trainer and Customer Support joins Trackplot

Posted by on Aug 30, 2019 in News

Alexandra Maffei has joined Trackplot as Trainer and Customer Support. Alexandra’s remit is to deliver training to customers, provide customer support and relationship management.

This is a new role in our expanding team as the company grows. Alexandra is an accomplished customer service professional with over 10 years experience in customer support and training, delivering a quality service efficiently and in a timely manner.

Emma Thomas, Director at Trackplot said, “Customer service is important to Trackplot and our high level of service makes us stand out from competitors. Indeed, we strive to deliver truly outstanding customer service every day because lives depend on it. Alexandra’s previous experience providing customer support at technical product companies will be invaluable, enabling us to continue to improve our responsive dedicated support to each of our customers. We are delighted to welcome her to the team.”

Photo of Alexandra Maffei, Trackplot Trainer and Customer Support

Alexandra Maffei, Trackplot Trainer and Customer Support

Alexandra confirmed, “Trackplot continue to grow their customer base and I’m thrilled to join the company at this exciting time. Listening to customers is instrumental to building trust and I know my background in training and customer service will help further improve our delivery methods and response times. I have been trained to probe, identify and quickly understand the urgency and severity of an issue.”

Alexandra will be attending Confor Woodland Show , an annual event focused on forestry, on 5- 6 Sept at Longleat Estate and you will find her on the Trackplot Stand at D9 with Andrew Miller, Business Development Manager. To book a meeting with the team at Confor, please contact 07753 207695 (Andrew) or email sales@trackplot.com.