Frequently Asked Questions about Trackplot
Q. What is GPS?
A. GPS means Global Positioning System. This is a navigational system involving satellites and computers that can determine the latitude and longitude of a receiver on Earth by computing the time difference for signals from different satellites to reach the receiver.
Q. How do GPS devices work?
A. Our GPS devices use the Globalstar satellite network to transmit a position on a regular basis. They work across the globe, from oceans to the poles. These positions can be received within seconds, no matter where you are.
Q. Do they really work anywhere on Earth?
A. Yes. As long as you have a good view of the sky, our GPS devices will be able to transmit a position report from anywhere.
Q. How do we see where the GPS devices are?
A. By using the Trackplot Portal. This is an all encompassing, all inclusive advanced web based mapping solution which, when integrated with your GPS devices, enables you to ensure your staff are safe and assets are secure at all times, 24/7.
Q. How accurate is GPS tracking?
A. GPS tracking is very accurate and usually reports the position of a person or asset within a few metres. On occasion it can be anything up to 100 metres depending on GPS coverage in your area.
Q. Do you provide charitable discounts?
We have helped numerous charities to implement their health and safety policies and monitor their progress during expeditions. We are unable to offer discounts but we like to help if we can. Get in touch to tell us what you have in mind.
2. Lone Worker FAQs
Q: What is a lone worker?
A: According to the Health and Safety Executive the definition of Lone Workers are ‘those who work by themselves without close or direct supervision.’
Lone workers can be found in a wide range of industries and situations, some examples being:
- Self Employed people, working from home
- Sales Representatives travelling to various locations
- Housing Officers, making home visits alone
- District Nurses, making home visits alone
- Community Workers
- Postal Workers
- NHS and Medical workers
- Social Workers
- Estate Agents
Q. Why do I need to monitor my lone workers and ensure their safety?
A. The expanding volume of HSE regulations and the increasing number of HSE prosecutions make staff safety issues a priority for any business, particularly those with lone workers.
For many reasons including Health & Safety regulations, to bring more efficient working and to avoid vicarious liability.
Health and safety
As an employer you have a duty of care to your employees under Health & Safety legislation to ensure that any employees working on their own, outside the office, are safe. Particularly businesses with lone workers in:
- remote or inhospitable locations with no mobile phone reception or
- vulnerable roles which carry a higher risk of abuse or attack, especially those having social contact with the general public
Budget constraints have forced lone working when previously buddies or teams would have been the norm. Trackplot can bring efficiencies to ensure you can work within your budget constraints.
Under civil law, employers are vicariously liable for negligent acts or omissions by their employees in the course of their employment, even if they are working in a way that is expressly forbidden.
In addition, vicarious liability has now been extended to a new criminal law under the Wildlife and Natural Environment (Scotland) Act 2011. Latest reforms to modernise the management of wildlife in Scotland came into force on 1 January 2012. This new law is of particular importance to land owners and managers operating within the game and shooting business.
The second commencement order of the Wildlife and Natural Environment (Scotland) Act 2011 introduces a new offence of vicarious liability in relation to the persecution of wild birds. The legislation also includes measures for a new hare close season, changes to the deer act and snaring law.
What this means in practice is the employer is responsible for certain crimes committed against wild birds or other specified animals on their land by their employees, contractors and agents.
Q: How will your solutions help me to comply with current lone worker legislation?
A: The Trackplot Portal has been developed to be an integral part of your lone worker safety procedures and policies. We provide an all-inclusive solution for safeguarding your lone workers. Our solution provides positioning, emergency contact and effective management of lone workers.
The Trackplot Portal will complement and work in conjunction with your other safety policies, such as an effective risk management policy plus personnel training and awareness, so you can ensure you are compliant with HSE requirements.
Q: How do we choose the best solution for our staff?
A: The Trackplot Portal allows you to keep your workers safe and manage your personnel more efficiently. The Portal can be adapted to suit your existing processes and we can provide guidance on implementing lone worker procedures, so you get the most out of the system.
The Trackplot Portal integrates with a range of GPS devices – we only use quality devices that are well respected in the market place.
The right GPS device for you will depend upon your requirements including the number of lone workers you have, where they operate and when, the level of risk they face, environmental conditions, your procedures and your budget.
We can discuss the options with you to find the right solution for you.
Q. Why is the Trackplot Portal different?
A. The Trackplot Portal is an all encompassing, all inclusive advanced web based mapping solution which offers you 24 hour access so you can ensure your staff are safe and assets are secure at all times. It is different as it has been developed as a result of customer feedback and knowledge of the market.
Q: What level of customer support do you provide?
A: Customer service is of the highest importance to us and included within our Trackplot Portal subscription is full technical and administrative support. Each customer is provided with training and support to ensure you gain the most from your Trackplot Portal.
Q: How do we get the most out of our Trackplot Portal?
A: First of all, the Trackplot Portal can be adapted to suit your existing processes and we can provide guidance on implementing lone worker procedures, so you get the most out of the solution.
Secondly, we provide training and advice as you implement the Trackplot Portal and roll the integrated GPS devices out across your lone workers. If you and your staff understand the functionality and purpose of the solution then you will gain the most out of it.
Finally, the Trackplot Portal should be implemented in conjunction with your safety policies and training to ensure they all work together. All processes and procedures should be monitored in order to evaluate implementation and areas of improvement.
Q. Why should I choose Trackplot as my supplier?
A. We provide customer led, technically innovative solutions and tools ahead of the rest of the market. We will listen to and understand your needs and the demands of the market you operate in.
We embrace excellence across the business. We capitalise upon our knowledge, skills and experience to provide effective and valued solutions and tools to you.
We have a reputation amongst customers for providing effective and valued solutions. We have a reputation for:
- wealth of technical & practical experience
- excellent customer care
- technical innovation
Q. What is the likely cost?
A. That depends on your circumstances and what you are looking for. To purchase a GPS device or accessory you can visit our Shop on this website. To discuss your business requirements for one of our solutions or tools please do get in touch.
3. Devices FAQs
Q. Why do I need to use devices as well as the Trackplot Portal?
A. You can use the Trackplot Portal as a stand alone solution using the check in/check out facility to check on your lone workers.
However, if the Trackplot Portal is integrated with one of our range of GPS devices then the functionality available to you is widened – you can then locate and monitor each individual lone worker or asset, even in remote regions, in real time.
Q. Can I use devices without the Trackplot Portal?
A. Yes, you can but this will simply give you a way of reporting in and out. You will not be able to locate and monitor each individual lone worker or asset, or track progress over time.
Whatever it is you are monitoring, whether personnel or mobile assets, the Trackplot Portal allows you to analyse the location of these assets and manage them effectively.
Q. Why should I choose Trackplot as my supplier?
A. We provide advice, tailored to your business, on the most appropriate GPS devices to be integrated with our web based solutions. This depends on your business, the assets you wish to monitor and why you want to monitor them.
Q. What is the likely cost?
A. That depends on your circumstances and what you are looking for. To discuss your business requirements for one of our solutions or tools please do get in touch with Andrew Miller, Trackplot Business Manager, on 0131 513 9751.