Vacancy: Operations Administrator

New opportunity for an experienced Administrator working in sales, marketing, customer support and office administration.

January 13, 2023
We are hiring a Customer Account Manager

Full time, permanent position
Office based in Edinburgh
Salary £25,000 to £30,000 depending on experience

Trackplot is seeking an experienced Operations Administrator to ensure the smooth day to day running of the business.

  • Are you an experienced Administrator who enjoys a varied role?
  • Are you confident with technology?
  • Do you want to make a real difference to a small, growing company?

Purpose of the role

In this role you will administer all commercial aspects including sales, marketing, customer support and office related duties.

Key responsibilities

  • Act as the first point of contact dealing with customer queries, general administration and health and safety.
  • Handle sales enquiries and sales documentation.
  • Ensure that sales, marketing and customer databases are accurately updated in a timely manner.
  • Administer orders to customers from registration, set up to shipping products and training administration.
  • Sales forecasts and stock management.
  • Lead list development.
  • Upload marketing content on website, enewsletters and social media.
  • Manage annual subscription renewals.
  • Customer document and record management.
  • Regular proactive contact with customers and collate feedback.
  • Debtor management and liaison with finance.

Your skills

  • 4 years or more administrative experience.
  • Highly organised.
  • Proactive.
  • Technology literate.
  • Excellent attention to detail.
  • Flexible, adaptable.
  • Ability to solve problems efficiently.
  • Excellent verbal and written communication skills to effectively help customers.

About Trackplot

Established in 2009, Trackplot is a lone worker monitoring system designed for people who work alone outdoors. Our purpose is to bring peace of mind, ensuring our customers’ lone workers come home safe and well each day.

How to apply

If this sounds like you and you are interested in this busy role please provide your CV along with a covering letter that outlines why you are a good fit for this position to EMMA THOMAS at emma@trackplot.com.

Closing date

Friday 10 February 2023 however we will interview suitable candidates as soon as we receive applications.

No agencies please.

You'd like to speak with us?

Trackplot's team are here to help – to discuss your lone working requirements or to give advice and customer support.

Get in touch